Gaming is entertainment — not stress. Microgaming believes every player deserves to enjoy the experience safely, responsibly, and in good health. Our responsible gaming tools and guides are here to show you the way.
Following these principles while playing at Microgaming will keep your gaming experience enjoyable at all times.
Decide how much you are willing to spend before you start playing. Do not exceed that limit — a simple rule, but the most effective one.
Decide in advance how long you'll play each session. Playing for extended periods without a break increases stress and impairs decision-making.
See gaming as entertainment, not a source of income. Losing is not failure — it is the cost of the experience.
Don't play when you're angry, frustrated, or under the influence of alcohol. Gaming when you're not in a clear headspace significantly increases the risk of serious losses.
Avoid the urge to place bigger bets just to recover your losses. This is the most dangerous habit you can develop.
If you are finding it hard to keep your gaming under control, do not hide it. The Microgaming support team and professional organizations are always ready to help.
Responsible Gaming is a mindset in which a player makes conscious decisions — how long to play, how much to spend, and when to stop. It is not a set of restrictions, but an expression of self-respect and responsibility toward your family.
Microgaming believes gaming is truly enjoyable only when it stays within control. Online gaming is a legitimate form of entertainment, but like any entertainment, it has a healthy limit. Crossing that limit can have a negative impact on family life, finances, and mental health.
The three core pillars of Responsible Gaming are:
It is our responsibility to make every registered player on the Microgaming platform aware of these three things. This is not just a business policy — it is a human commitment.
Gaming addiction typically develops gradually. Many people do not realize when entertainment has turned into addiction. Read through the signs below carefully — if any of them apply to you, it is time to take notice:
Be honest with yourself. Answer the following questions in your mind. If 3 or more answers are "Yes", please speak with our support team.
Microgaming offers players several powerful protection tools on the platform. These are entirely voluntary and can be activated at any time from your account settings:
Set your own daily, weekly, or monthly maximum deposit limit.
Set a limit on how long you play in one session. Once the time is up, your session will end automatically.
Take a break from gaming for anywhere between 24 hours and 30 days. During this period, your account will be automatically deactivated.
At set intervals, a notification will let you know how long you've been playing and how much you've won or lost.
You can exclude yourself from gaming for a fixed period of 6 months up to 5 years.
You can view your complete gaming history, wins, losses, and spending details at any time.
Microgaming strictly prohibits anyone under 18 from accessing the platform. Our age verification process works on three levels:
If you have children or teenagers at home, we recommend taking the following steps:
Self-Exclusion is Microgaming's most powerful responsible gaming tool. If you feel you're losing control of your gaming, you can temporarily close your account for a set period of time. The entire process is completed in just a few steps:
Log in and go to the "Responsible Gaming" menu.
Choose from 6 months, 1 year, 3 years, or permanent exclusion.
Confirm your decision using the code sent to your email or phone.
Takes effect immediately and cannot be cancelled before the period ends.
Gaming addiction is a mental health issue, and seeking professional help is completely normal and a sign of courage. Beyond the Microgaming support team, you can also get help through the following:
Our 24/7 live chat support team is always ready to assist with responsible gaming concerns. Full confidentiality is guaranteed.
Email us at [email protected] to share your concerns in confidence. We will respond within 24 hours.
Consult a mental health professional. Free counseling is available in Bangladesh through the National Mental Health Helpline.
Talk openly with family and friends. Support from loved ones is the most effective way to overcome addiction.
Following these five steps will keep your gaming enjoyable and in control at all times.
Set your monthly gaming budget before you play and configure it on the platform.
Set a daily time limit for gaming sessions and keep session limits active.
Take at least a 10-minute break every hour. Get up, drink some water, take a walk.
Review your gaming activity history every month and analyze the trends.
Let your family know about your gaming habits — transparency helps maintain healthy relationships.
Join Microgaming and enjoy a safe, fun gaming experience using our responsible gaming tools.
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