Microgaming's Terms and Conditions

Microgaming (https://microgaming.best) is an online gaming platform that provides games, betting, and entertainment services to users in Bangladesh and other countries. These Terms and Conditions apply to all users and constitute a legally binding agreement.

By accessing, registering on, or using any service on this platform, you confirm that you have read, understood, and agreed to these Terms and Conditions in full. If you do not agree with any part of these terms, please refrain from using our platform.

Microgaming reserves the right to update these Terms and Conditions at any time without prior notice. Continued use of the platform after any changes have been published will be considered your acceptance of the updated terms. We recommend reviewing this page regularly.

To register an account and use our services on Microgaming, the following conditions must be met:

• Age Requirement: You must be 18 years of age or older. This platform is strictly prohibited for minors.
• One Account: Each person may only create one account. If multiple accounts are found, all associated accounts will be suspended.
• Accurate Information: The name, address, phone number, and all other information provided at registration must be accurate and truthful.
• Identity Verification: Microgaming may request KYC (Know Your Customer) verification at any time. You may be required to submit a copy of your national ID card or passport.
• Contact Information: A valid mobile number and email address are required so that important notifications can be sent to you.

Microgaming reserves the right to reject any registration application without providing a reason. To keep your account secure, we strongly recommend using a strong password and changing it regularly.

Microgaming supports the most popular mobile banking methods in Bangladesh. The following rules apply to deposits:

• Accepted methods: Deposits can be made via Mobile Banking, Nagad, and Rocket.
• Minimum Deposit: A minimum deposit of BDT 300 is required per transaction.
• Deposit Processing: Deposits via approved payment methods are typically instant.
• Third Parties Prohibited: Depositing using another person's account is strictly prohibited. All deposits must be made from a payment method registered in your own name.
• No Hidden Charges: Microgaming does not charge any deposit fees, though your payment provider may apply their own charges.

Microgaming is committed to ensuring withdrawals are processed on time and without hassle. The following conditions apply to all withdrawals:

• Minimum Withdrawal Amount: Each withdrawal request must be for a minimum amount of BDT 500.
• Identity Verification Required: KYC verification must be completed before your first withdrawal.
• Return via Original Method: Withdrawals must generally be made using the same method used for the original deposit.
• Processing Time: Approved withdrawals are generally processed within 24 hours.
• Bonus Wagering: Winnings earned from a bonus must meet the designated wagering requirements before they can be withdrawn.
• Withdrawal Rejection: Microgaming may suspend or cancel a withdrawal if any irregularity or breach of terms is suspected.

If you experience any issues with a withdrawal, please contact our live chat support. We will work to resolve the matter as quickly as possible.

Microgaming offers a variety of bonuses and promotions. Accepting any bonus is subject to the following conditions:

• Welcome Bonus: New members can receive up to a 100% bonus on their first deposit, subject to wagering requirements.
• Wagering Requirement: Each bonus comes with specific wagering requirements, which typically range from 20x to 35x the bonus amount.
• Duration: Bonuses must generally be used within a specified time period. Any bonus that expires will be forfeited.
• Game Restrictions: Some bonuses are only valid on specific games. Full terms for each bonus will be stated separately.
• One Bonus Per: Each bonus offer may only be claimed once per person.
• Bonus Abuse: Misuse of the bonus system may result in bonus cancellation and account suspension.

Microgaming reserves the right to modify, suspend, or cancel any bonus offer at any time. For the latest bonus offers, visit our Promotions Page Check back regularly.

The following rules must be strictly followed while playing games on Microgaming:

• Fair Play: All games are powered by an RNG (Random Number Generator) that is regularly audited by international auditors.
• Betting Limits: The minimum and maximum bet amounts set for each game must be observed at all times.
• Technical Errors: Any outcome resulting from a technical error will be considered void and the wager will be returned.
• Disconnection: If a game is interrupted due to a loss of internet connection, Microgaming will settle that round correctly.
• Multiple Devices: The same account may be used across multiple devices, though using multiple sessions simultaneously may pose a security risk.

In Live Casino games, the dealer's decision is final. For Sports Betting, bets will be settled after the official results are published.

The following activities are strictly prohibited on Microgaming and may result in immediate account closure and forfeiture of funds:

• Fraud & Deception: Opening an account with false information or engaging in any form of fraudulent activity.
• Money Laundering: Using the platform for money laundering purposes.
• Bots & Automation: Playing games using automated software, bots, or artificial intelligence.
• Collusion: Colluding with other players to gain an unfair advantage.
• System Exploitation: Exploiting technical glitches or vulnerabilities on the platform to gain an unfair advantage.
• Third-Party Payments: Depositing or withdrawing using another person's payment method.

Microgaming reserves the right to temporarily suspend or permanently close any account under the following circumstances:

• If the Terms & Conditions are violated
• If false or incomplete information is provided
• If KYC Verification Fails
• If suspicious or unusual transactions are detected
• Accounts inactive for an extended period (typically 12 months)
• If a self-exclusion is requested

Users may also request to close their account at any time. In such cases, any valid funds remaining in the account will be refunded, but bonus funds will be forfeited.

Microgaming will not be held liable in the following circumstances:

• Losses caused by internet disconnection
• Losses caused by issues with third-party software or devices
• If the account's security is compromised due to the user's own negligence
• In force majeure situations (natural disasters, war, government restrictions, etc.)
• Financial losses due to gaming outcomes — gaming always carries risk and there is no guarantee of winning

Microgaming's total liability in any situation shall be limited to the value of the specific transaction in question. Microgaming will not be liable for any indirect, incidental, or consequential damages.

Microgaming is firmly committed to responsible gaming. We believe gaming should be a form of entertainment, not a source of income. To support this, we offer the following features:

• Deposit Limits: You can set daily, weekly, or monthly deposit limits.
• Loss Limit: Set a limit on the maximum amount in BDT you are willing to lose within a given period.
• Self-Exclusion: The option to temporarily or permanently close your account.
• Reality Check: You will receive periodic reminders about the duration of your gaming sessions.
• Cooling-Off Period: Option to take a break ranging from 24 hours to 6 weeks.

If you notice any signs of problem gambling, please contact our support team immediately or Responsible Gaming Visit the page.

Microgaming reserves the right to partially or fully amend these Terms and Conditions at any time. When changes are made:

• Users will be notified of significant changes via email or platform notification.
• The date of any changes will be noted on this page under "Last Updated".
• Continued use of the platform after any changes have been made will be considered acceptance of the updated terms.
• If you do not agree to the updated terms, you will have the option to close your account and withdraw any legitimate funds.

These Terms and Conditions are governed by international gaming laws and regulations. Any disputes will be resolved through international arbitration.

If you have any questions, comments, or complaints regarding these Terms and Conditions, please get in touch with us:

• Email: [email protected] (responses may take 24–48 hours)
• Live Chat: Live chat is available on our website 24/7
• Complaints Process: An initial response will be provided within 5 business days of submitting a complaint.

We take all complaints seriously and are committed to resolving them fairly and promptly. Your satisfaction is our priority.