Microgaming's Privacy Policy

Certain personal information is collected to provide services on the Microgaming platform. We only collect what is genuinely necessary — nothing more. Here is a full breakdown of the information we receive:

We do not request any information beyond what is listed above. No additional data is collected without your consent, and this principle is the foundation of our privacy policy.

Microgaming uses your information only for clearly defined purposes. We never misuse your data, and every use has a legitimate reason behind it:

• Account Management: Personal information is required to create, verify, and manage your account. A safe gaming environment cannot be maintained without confirmed identity.
• Financial Transaction Processing: Your payment information is used to securely process deposits and withdrawals.
• KYC & Legal Compliance: Identity verification is mandatory to comply with international gaming regulations and anti-money laundering laws.
• Customer Support: Your information is used to resolve issues and provide effective customer support.
• Promotional Communications: To send you notifications about bonuses, offers, and new games. You can turn off these notifications at any time.
• Security & Fraud Prevention: Usage history is monitored to detect suspicious activity and keep the platform secure.
• Responsible Gaming: Usage patterns are analyzed to identify and support users at risk of gaming addiction.

Microgaming never sells your personal data. However, in limited circumstances and for specific purposes, information may be shared with trusted partners:

• Payment Provider: Payment gateways such as Mobile Banking, Nagad, and Rocket receive the information necessary to process transactions. This data is used solely for the specific transaction.
• Game Software Provider: Minimal data, such as user ID, may be shared with game developers to facilitate gameplay.
• Legal Authorities: Disclosure of information is mandatory upon a valid court order or lawful request from a law enforcement agency.
• Security Auditor: Authorized security experts may access limited data to conduct security assessments of our systems.

Outside the circumstances listed above, your information will not be shared with any third party. Every partner is contractually bound to uphold our privacy standards.

The Microgaming website uses cookies and similar technologies to enhance your browsing experience. Cookies are small text files stored in your browser. We use the following types of cookies:

• Essential Cookies: Required for the basic functionality of the website. These cookies are used to maintain login sessions, perform security checks, and remember your preferences.
• Functional Cookies: Remembers your language preference, recently played games, and personalized settings.
• Analytics Cookies: Used to understand which pages on the site are visited most and where users spend the most time. This data is completely anonymous.

You can manage or disable cookies through your browser settings. However, disabling essential cookies may affect the functionality of certain features on the website.

Microgaming does not store your data indefinitely. Specific retention periods are defined for each category of information:

• Account Information: Retained for as long as the account remains active. After account closure, data may be kept for up to 5 years as required by law.
• Transaction History: Financial transaction records are retained for 7 years in accordance with legal obligations.
• KYC Documents: Identity verification documents are retained for up to 5 years after account closure.
• Communication History: Customer support conversations are retained for up to 3 years.
• Cookie Data: Session cookies are deleted as soon as the browser is closed; persistent cookies last for a maximum of 1 year.

Microgaming believes every user should have full control over their own data. Below is a complete overview of your rights:

To exercise any of these rights, email us at [email protected] or reach out via live chat. We aim to respond within 30 days.

The Microgaming platform is strictly for users aged 18 and above. We do not knowingly collect any information from anyone under the age of 18.

If a parent or legal guardian becomes aware that their minor child has created an account on our platform, please contact us immediately. We will promptly delete that account and all associated data.

We follow a strict age verification process at registration. Through our KYC procedure, each user's age is confirmed using a government-issued ID.

Microgaming employs industry-leading security technology to protect your data. Our security framework consists of the following layers:

• 256-bit SSL/TLS Encryption: All data transmitted between your browser and our servers is encrypted. No third party can read this information.
• Firewall & DDoS Protection: Our servers are protected by robust firewalls and are equipped to defend against cyber attacks.
• Two-Factor Authentication (2FA): Two-factor authentication is available as an added layer of security for account logins.
• Regular Security Audits: Third-party cybersecurity experts conduct regular audits of our systems.
• Data Backup: Your data is stored in secure, encrypted backups to prevent loss in the event of a system failure.
• Staff Training: All our staff receive regular data protection training and are bound by strict confidentiality agreements.

In the event of a security breach, affected users will be notified within 72 hours and immediate remedial action will be taken.

Microgaming may update this privacy policy from time to time. Changes may be driven by legal requirements, new technologies, or an expanded scope of services. When changes occur, we take the following steps:

• Notifications will be sent to your registered email address for any significant changes.
• The "Last Updated" date at the top of this page will be revised accordingly.
• You will be shown a notification about significant changes upon logging in to the platform.
• If you do not agree to the updated policy, you will have the option to close your account and withdraw your funds.

Continued use of the platform after any changes will be considered acceptance of the updated Privacy Policy.

If you have any questions or concerns about this privacy policy, please contact us directly. We are always here to help:

• Email: [email protected] — email us directly for any privacy-related requests.
• Live Chat: 24/7 live chat is available on our website.
• Response Time: All data-related requests will be responded to within a maximum of 30 days.